Welcome to our
Customer Service
Customer Support Centre
OUR CUSTOMER COMMITMENT
Partz Auto’s members of the staff have only one job to supply you with high-quality items at reasonable pricing as well as a pleasant shopping experience. Our employees have decades of expertise selling car parts to clients like you. We have personnel on hand to answer your enquiries and ensure you get the spare part you need. Our US-based customer service center is available 24 hours a day, from Monday to Sunday, to assist you via phone calls, email messages, social media comments and replies or live chat.
SHIPPING POLICY
Over 99 percent of all orders will be sent within one business day. You can learn more about our shipping policy.
OUR SHIPPING PROCESSES
We ship from strategically placed warehouses on both the West and East Coasts, ensuring that your order(s) arrive(s) to you swiftly and safely. Please keep in mind that we presently only ship within the United States, but with a long-term vision of shipping out. We also have local pickups if you prefer to pick the item up by yourself.
We normally deliver every item, whether small or big within two business working days from the point of transaction. We have partnered with the best logistic companies, alongside our internal logistic to ensure that the wait time for deliveries is significantly cut down. This is one of the reasons we are floating in the industry.
ACCEPTED PAYMENT METHODS
Partz Auto accepts PayPal as well as major U.S. bank-issued MasterCard, Visa, Discover, and American Express cards as mode of payments. Do not freight, we do not keep your credit card information, let alone share it with a third party. You, your order and your funds are very safe and secure with us. We never keep credit card information on file.
Another big option for Amazon shoppers is Amazon Pay. This allows you to log in to your account with us using your Amazon account and pay with any stored credit cards on your Amazon account. If you do this, no financial information about you is shared with anybody outside of Amazon. That is a promise from Amazon.
Please note that all hands are on deck to partner with credit companies to facilitate buying spare parts from us on credit. We will duly inform you when there is a substantial progress.
RETURNS
All of the parts we sell at Partz Auto are car-specific, and we have made it easy for you to know exactly what you are buying, and for what car you are buying it. We usually advise our clients who don’t know much about spare parts to talk to a good mechanic before placing their orders. Nonetheless, if you buy a product and discover that it doesn’t fit your car, you can still return it so far it still meets all of our return policies. 100% moneyback guarantee!
Learn more about our return policy
View your orders in real time & update account information
When you make a purchase, you will receive an email confirming your order. When your order ships, you will be sent with tracking information. Kindly go to our “Order Status” page to check the status of your order.
If you have an account on our website, you may also track your order. After logging in, select “View Order,” followed by “Track Your Order.” You may view current and previous order records as well as modify your account information, such as your email address, saved shipping addresses, your product wish list, etc.
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